Competency-Based Interview Questions (CROSS-FUNCTIONAL COMPETENCIES)
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- Q. Please tell us of a time when you had to identify the key cause of a problem from a large amount of information available.
How did you approach the task?
What method did you use to work through the information?
How did you know that you had found the key cause?
Would you do anything differently another time?
- Q. Describe a time when you found it particularly difficult to find a pattern or trend in the information you were analysing.
Why was this difficult?
What actions did you take?
How successful were you?
What did you learn from this situation?
- Q. Describe a situation where you created a new approach to an old problem.
Why was this necessary?
How did you manage the process?
What reaction did you have from colleagues?
How successful were you?
- Q. Tell us about a time when you had to convince a senior colleague that change was necessary.
What made you think that your new approach would better suit the situation?
What skills did you use to approach the issue with your colleague?
What was his/her reaction?
How successful were you?
- Q. Give us an example of when you used a less conventional approach to your work
Why did you consider your approach to be different from the norm?
Why was it necessary?
How well did it work?
- Q. Give us an example of when you used a technical solution to solve a problem.
What was the problem?
How did you become aware of it?
What did you do?
What was the result of your actions?
- Q. Please give an example of when you had to explain a complex issue to someone without your technical experience .
Why was this important?
How did you approach the task?
What specific actions did you take?
How did you ensure you were understood?
- Q. Please tell us about a time when you had to get agreement between several colleagues/partners with strongly differing viewpoints.
Why was this important?
What steps did you take?
How successful were you?
Would you do anything differently another time?
- Q. Please give an example of how you managed a conflict in a highly charged, volatile situation (e.g. politically sensitive)
Why was this important?
How did you approach the situation
What reaction did you have from other parties?
How did you come to resolution?
- Q. Please give us an example when you had to meet an important deadline.
Why was this important?
How did you manage your time?
What did you do to ensure that the deadline was met?
What would you do differently another time?
- Q. Describe a time when you missed a deadline.
How did it happen?
How responsible were you for it?
What did you do to overcome this problem?
What did you learn from the experience?
- Q. Give us an example of when you helped someone with their work planning.
How did you go about this?
What advice did you give on that occasion?
What feedback did you get?
What feedback have you had about your ability to set plans for others?
How do you feel your skills compare to your colleagues’ skills in this area?
- Q. Tell us about a time when you were asked to modify an existing internal policy.
Why was this necessary?
How did you proceed?
Where did you gather the relevant information?
How did consult with the different stakeholders?
How successful were you?
- Q. Please give an example of when research you undertook from different sources had an influence on public policy agendas?
What was your intention in undertaking this research?
How did you approach the task?
What challenges did you encounter?
How did you measure its impact?
- Q. Describe a situation where you had to include others (internal or external) on an important issue.
Why was this important?
What approaches or strategies did you use?
What challenges did you face?
What was the outcome?
- Q. Describe a situation where you needed to influence different stakeholders with different agendas.
What factors did you have to consider?
What approaches or strategies did you use?
How successful were these?
How did you assess your level of success?
- Q. Please describe one of your current or recently completed projects.
How did you decide on the process?
What risks were involved?
How did you know whether you had made the correct decisions?
- Q. Tell us about a time when you had to take into consideration developments in local/national policies in taking a decision that would affect the work of the organization.
What factors did you have to consider?
Why were these important?
How did you approach your decision making?
How did you measure the impact of your decision on external parties’ view of the organization?
- Q. Describe a situation where you had to advocate for the rights of refugees with external partners.
Who were the parties involved?
What approach or strategies did you use?
How was your approach received by the parties concerned?
Would you do anything differently another time?
- Q. Describe a situation where you had to change your course of action half-way through a project or task following a change in external circumstances.
Why was this necessary?
How did you feel about having to change your approach?
What actions did you take to incorporate this new input?
What was the outcome?
- Q. Describe a situation where one of your projects suffered a setback due to an unexpected change in circumstances.
What were the changed circumstances?
What actions did you take to get the project back on track?
How successful were these actions?
What would you do differently another time?
- Q. Describe a situation where you were asked to do something that you had never attempted previously.
Why was this necessary?
How did you feel about taking on this challenge?
What did you do to ensure you would be successful?
What was the outcome?
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